Our Policies


Note: Placing an order on this site, is an affirmation by the customer as acceptance of these policies


All orders are processed immediately, however depending on item, some items ship right away while others within days or weeks.

Shipments are Tailgate Delivery meaning that it is the responsibility of the customer to remove from truck and bring inside.

If you require inside delivery please ask for quote.

Shipping prices posted, or where free shipping is indicated, are for shipments in the Continental and Contiguous USA only

It is the obligation of the customer to count and inspect the condition of the cartons BEFORE signing the delivery receipt (DR).

Short shipments or damaged cartons MUST be noted on the DR.

Please inspect contents of all cartons.

You must save the original cartons for inspection.

Any claims for short or noted or concealed damage must be reported within 7 days.

Failure to comply will make the customer liable for any additional charges in replacing or returning item.

If item is received damaged, we will either send replacement part, or repair item, or replace the item.

Return & Cancellation

In order for us to be able to offer such low pricing, and excellent service, we must adhere to the following policy regarding returns and cancellations.

Cancellations must be in writing, either via e-mail info@AceOfficeSystems.com or fax 718 965 8461.

Orders cannot be canceled, once they have been processed, or been put into production at the factory.

Being that Shipping costs, and Restocking fees are very high, our Return Policy is as follows:

Unless received damaged we cannot accept returns.

If item is received damaged, we will either send replacement part, or repair item, or replace the item.

Unauthorized returns will incur shipping and return shipping cost, plus 25% restocking fee.

Color Variation

Images of Colors and Color finishes are supplied by Manufacturer and may vary from the actual color.


Ace Office Furniture is not responsible for errors on this web site.

Prices and specifications are subject to change, all content is copyright